1. What happens when I terminate someone?
When an employee is terminated you will not pay for them on your next billing cycle.
2. What happens when I add someone?
You only get billed for active employees managed using Collage each month. When someone is added we charge for them the day they are added.
3. How do I cancel my subscription?
To cancel your subscription please log into Collage > Company Settings > Billing > Request Cancellation
4. When will my card be charged?
Your monthly billing cycle starts when you begin onboarding with Collage.
5. What credit card types do you support?
You can pay for your Collage subscription using Visa or Mastercard.
6. What is an active employee?
An active employee is any employee that is not terminated.
7. What is an employee?
An employee is any person listed in the Collage Employee Directory. This includes but is not limited to contractors, volunteers, and interns. People you invite to Collage as External Users do not count as employees.