Why aren't my employees receiving Collage emails?

When requesting a password reset it is imperative that you enter the email address used as your login email for Collage.  If a different email address is entered than the one that is associated with your Collage account a password reset email will not be generated.
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*the email must match exactly, including lower-case and upper-case characters* 

**Super Admins can access a listing of the login emails on file for each of their employees by going to: Company Settings > Users**

When Collage emails stop being delivered this is usually the result of the user unsubscribing from Collage notifications. Each Collage notification includes the option to unsubscribe from future emails. If a user unsubscribes from Collage emails, all emails from Collage will cease to be delivered.  

If your employees are unsubscribed to Collage emails ask them to resubscribe by following the steps below:

Navigate to your Personal Settings on the top right corner of Collage

From here ensure that Unsubscribe to all emails is OFF

If a user has unsubscribed but cannot login, please contact the Collage support team to re-subscribe to Collage notification emails.  
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Invitation emails will be returned as undeliverable if an employee is invited to the platform using an email address that is not yet fully active.

If the employee's email address is not yet active, please wait until it has been activated before sending the invitation. Repeated invitation attempts to an inactive email address may cause future emails from Collage to be blocked, even after the email account becomes active.

If this occurs, please contact the Collage Support team by clicking the blue message icon in the bottom right corner of Collage. We can review whether the email address has been blocked and, if necessary, remove the block before re-sending the invitation.