First, consider if you've passed the approval date and time. If the deadline has not passed, you can Revert to Draft in the platform, make corrections and re-approve.
If your payroll approval deadline has passed, what to do next depends on the nature of the correction.
An employee is overpaid, and you want to recall their entire deposit
As a general rule, payroll deposits can be recalled up to 48 hours before the pay date
Contact payroll@collage.co to request a deposit recall
An employee's pay was missed (either full or partial pay)
You can run an off-cycle payroll and can choose from the standard 3-day pre-fund period for direct deposit, OR
Turn off direct deposit and Pay Manually to pay your employee via EFT or cheque
Considerations
Minor adjustments or small overpayments are often best addressed in the next scheduled payroll, while larger overpayments—particularly those involving employee departures—may be more appropriately resolved through a deposit recall and an off-cycle payroll.
For more information on preparing and processing off-cycle payrolls, refer to this Support Article.
If you need help to determine the best approach, reach out to payroll@collage.co.